{"id":3431,"date":"2025-05-22T07:07:44","date_gmt":"2025-05-22T07:07:44","guid":{"rendered":"https:\/\/www.mlcorreduria.com\/customer-service-department-sac\/"},"modified":"2025-05-22T07:07:44","modified_gmt":"2025-05-22T07:07:44","slug":"customer-service-department-sac","status":"publish","type":"page","link":"https:\/\/www.mlcorreduria.com\/en\/customer-service-department-sac\/","title":{"rendered":"Customer Service Department (SAC)"},"content":{"rendered":"<p>At<strong> ML Insurance Brokerage<\/strong>, we are committed to providing high-quality, transparent, and client-focused service. However, if at any time you are not satisfied with the attention received or wish to submit a complaint related to our insurance mediation services, we provide access to our Customer Service Department (SAC).<\/p>\n<p>This service is managed by an <strong>external and independent entity<\/strong>, in accordance with current regulations, ensuring impartiality, confidentiality, and an objective resolution of all claims received.<\/p>\n<p><strong>You may submit your complaint to:<\/strong><\/p>\n<p>EMIN GLOBAL, S.L<br \/>\nJacint Elias, 13, BJ | 08222 Terrassa | Barcelona | Espa\u00f1a<br \/>\nemin@emin.es<br \/>\n937362497<\/p>\n<p>Additional Information:<\/p>\n<ul>\n<li>The maximum time to issue a resolution is two months from the date the complaint is submitted.<\/li>\n<li>Submitting a complaint to the SAC is free of charge for the client.<\/li>\n<li>Before contacting other bodies (such as the Directorate-General for Insurance and Pension Funds), the complaint must first be submitted to the SAC.<\/li>\n<\/ul>\n<p>If you have any questions about the process, feel free to contact our team beforehand.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>At ML Insurance Brokerage, we are committed to providing high-quality, transparent, and client-focused service. However, if at any time you are not satisfied with the attention received or wish to submit a complaint related to our insurance mediation services, we provide access to our Customer Service Department (SAC). This service is managed by an external [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"_joinchat":[],"footnotes":""},"class_list":["post-3431","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/pages\/3431","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/comments?post=3431"}],"version-history":[{"count":0,"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/pages\/3431\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.mlcorreduria.com\/en\/wp-json\/wp\/v2\/media?parent=3431"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}